As the Configuration Analyst on our Health Services Product Management (HSPM) team, you are responsible for application configuration including project planning, execution, and implementation of changes to Health Services’ application systems. You will support the team in maximizing efficiencies through technology in the Health Services department by assisting with projects affecting the Care Management, Pharmacy, and Clinical Operations departments as well as overall quality initiatives in Health Services. This position will also support SFHP’s recent implementation of our Care Management Software solution, Jiva (a ZeOmega product).

The Health Services Product Management team values collaboration and teamwork, as the team works closely with other areas, from clinical staff to our IT department. Projects can range from technology-enabled solutions, training projects, or projects focusing on the collaborative operations of Health Services programs to improve processes.

Please note that while SFHP supports a hybrid work environment, this role will be required to be onsite and in-office a minimum of 4 days per month.

Salary: $83,786 - 94,259/year

WHAT YOU'LL DO

• Perform Care Management System configuration, analysis, testing solutions and tier 2 support to SFHP users.
• Triage all SFHP user tickets related to system configurations and issues; ensure they are completed in a timely manner.
• Research system issues, provide thoughtful analysis and propose steps necessary to fix the issue.
• Effectively interface with users and other stakeholders to achieve mutually agreeable deliverables, timeframes, resources, and outcomes.
• Review application release notes, report application defects to vendors and support application upgrades.
• Develop and recommend best practices for system design and configuration.
• Develop and mange Desk Top Procedures and other documentation for Health Services.
• Work with business users to develop and execute test plans to validate configuration changes.
• Manage relationships with relevant stakeholders as needed to ensure successful collaboration.
• Coordinate materials for SFHP committees and meetings that have a direct impact on the software systems supported by the team.
• Foster an environment that solicits and enlists diverse and inclusive perspectives and approaches to better serve our staff, our members and our providers

WHAT YOU'LL BRING

• Bachelor's degree in Public Health, Business or Information Systems or similar fields; or equivalent combination of education and work experience.
• 2 or more years of experience as a Business Systems Analyst or Configuration Analyst. Prior experience in health plan operations, health care clinical quality improvement or direct patient care.
• Care Management Software configuration and testing experience preferred.
• Strong time and task management, customer service, and organization skills across multiple simultaneous projects.
• Ability to:
  • Work with qualitative and quantitative data.
  • Produce accurate and precise work with strong attention to detail.
  • Find and fix problems.
  • Work independently and as part of a team.
  • Hold self and others accountable to deadlines.
• Customer service and solutions-oriented approach.
• Strong verbal communication skills, for effective work with SFHP staff, management, and executives; and with health care providers and practice staff.
• Strong writing, editing and proofreading skill set.
• Demonstrated proficiency with MS Office (Outlook, Word, Excel, PowerPoint, Teams).

WHAT WE OFFER

A competitive and robust compensation package, including:

• Health benefits
  • Medical: You’ll have a choice of medical plans, including options from Kaiser and Blue Shield of California. Employee-only coverage in the HMO plans is currently available at no cost and dependent coverage is heavily subsidized by SFHP.
  • Dental: You’ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays
• Professional development: Opportunities for tuition reimbursement, professional license/membership.
• An opportunity to work in a vibrant atmosphere with the most amazingly talented people who are shaping the future of healthcare!
• The chance to make a difference in the lives of many San Francisco residents!

Established in 1997, San Francisco Health Plan (SFHP) is an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.