Reporting to Manager, Systems Infrastructure, the Senior Network Engineer's role is to ensure the stable operation of the in-house network infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. You will also be responsible for all connections to external partners, such as trading partner networks that support file exchanges or access to approved external applications and systems. You will also analyze and resolve end user hardware and software computer problems and accurate fashion and provide end user training where required. Other responsibilities include management of vendors who provide services that integrate with SFHP network resources. Disaster recovery and high availability are expected network capabilities supported by the Senior Network Engineer.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $130,000 - $153,000 per year

WHAT YOU WILL DO:

• Provide Network designs and recommendations for network improvements
• Ownership of all network hardware and software components
• Configuration of routers, switches, firewalls, and all network appliances
• Manage firewall policies
• VPN support
• Monitor all network services
• Management of all security processes and reporting
• Preventative maintenance of all network hardware
• Second tier support for desktop & phone administration
• Manage racks, AC power & cabling (Physical Plant)
• Automate processes
• Document servers and network procedures
• Maintenance alerts and monitoring of network infrastructure
• Perform network design and capacity planning
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
• Help develop and support of service level agreements with end users
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
• Research network products, services, protocols, and standards in support of network procurement and development efforts
• Manage servers, including email, print, and backup servers and their associated operating systems and software
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems, URL filtering, multi factor authentication and web security solutions
• Ensure network connectivity of all systems
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Monitor and test network performance and provide network performance statistics and reports
• Recommend, schedule, and perform network improvements, upgrades, and repairs
• Plus (not required): Understanding of Cloud infrastructure (AWS, Azure, Google)

WHAT YOU WILL BRING:

• Bachelor's degree preferred (Information Technology, Computer Science, Cyber Security, or related field) or 4+ years of equivalent experience.
• 4+ years in network support and administration
• Cisco networking experience required Security certifications (CompTIA Security+, CISSP, CISM, CISA, GIAC, etc.) are a plus
• Microsoft and Cisco Certifications are a plus
• Experience with health care organization preferred

WHAT WE OFFER:

• Health Benefits
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

#LI-Hybrid

(Hybrid remote/in-office)